Subscription Policy

Plans and trial

• Monthly: $14.99 per month.
• Yearly: $79.99 per year, which works out under $7 per month and saves about 55% against the monthly plan.
• Free trial on iPhone, iPad, and Mac: the monthly plan starts with a 3 day free trial. You are not charged during the trial. If you do nothing, it converts to the monthly plan at $14.99 and bills automatically at the end of day 3. Cancel at least 24 hours before the trial ends and you pay nothing. The yearly plan does not include a free trial.
• You buy a subscription inside the app, through the Apple App Store or Google Play. One subscription then covers all platforms: iOS, Android, macOS, and Windows, on up to 5 devices.
• Prices may differ between the App Store and Google Play, and between countries, because of store pricing rules and local currency tiers. The price your store displays before you confirm is the price you pay.
• Trials are for new customers, one per person. On the App Store, eligibility for the free trial is determined by Apple and is tied to your Apple Account and Family Sharing group; if you have already used a trial for SecuremeVPN, Apple will bill you at the standard price instead.
• If you start a free trial and then buy a subscription before it ends, any unused portion of the trial is forfeited.

Renewal

• Subscriptions renew automatically at the end of each billing period, at the then-current price for your plan, until you cancel.
• If a renewal charge fails, we allow a short grace period while the payment is retried. If payment cannot be collected, the subscription expires and access ends.
• If we ever raise the price of your plan, we will tell you by email in advance, and the new price applies only from your next renewal after the notice period.

App Store and Mac App Store subscriptions. Payment is charged to your Apple Account at confirmation of purchase. The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period, at the price for your plan shown in the store. You can manage your subscription and turn off auto-renewal in your Apple Account settings after purchase. Any unused portion of a free trial is forfeited when you purchase a subscription.

How to cancel

• Bought on iPhone or iPad: open Settings, tap your name at the top, tap Subscriptions, choose SecuremeVPN, then Cancel Subscription. Apple manages the billing, so cancellation must happen in Apple's settings.
• Bought on Mac: open the App Store app, click your name at the bottom of the sidebar, click Account Settings, then Manage next to Subscriptions, and cancel SecuremeVPN there. You can also go to System Settings, click your Apple Account, then Media & Purchases, then Manage next to Subscriptions.
• To avoid being charged for the next period, cancel at least 24 hours before the current period ends.
• Bought on Google Play: open the Play Store app, tap your profile, then Payments and subscriptions, then Subscriptions, choose SecuremeVPN, and cancel there.
• Cancelling stops future charges. It does not end your current paid period early, and it does not by itself trigger a refund.

Refunds

• App Store and Google Play purchases: the store processed your payment, so refunds are granted by the store under its own policy. Apple: reportaproblem.apple.com. Google: the Play Store order history. We cannot issue store refunds ourselves, but we will help you with the request if you get stuck.
• The 3 day free trial costs nothing, so there is nothing to refund. Cancel at least 24 hours before it ends and you are never charged.
• Where consumer law in your country gives you stronger refund rights, those rights apply.

Redeem codes

• We sometimes issue redeem codes for promotions, press, and support goodwill. A code grants the access described wherever you received it.
• Enter the code in the app under Settings, then Redeem code. One code unlocks your account on all of your devices, on every platform.
• Promotional codes may carry expiry dates and redemption limits, and they do not renew automatically. When the granted period ends, access stops unless you start a paid subscription.
• Codes are for personal use and may not be resold.

Account deletion and subscriptions

Deleting your account in the app removes your data but does not by itself cancel a store-billed subscription, because Apple or Google controls that billing relationship. Cancel in the store first, then delete the account.

Contact

Billing questions: contact page, category Billing question, or support@securemevpn.com. Include the email you subscribed with; it is the fastest way for us to find your subscription.

Dharam Digital Private Limited, trading as SecuremeVPN
710-711, Tower B, Emaar Digital Greens, Sector 61, Gurgaon, Haryana 122001, India
+91 124 4009257
support@securemevpn.com